Latitude 2017 Agenda

Be inspired by our keynote speakers

Awe-inspiring first-hand accounts that demonstrate best-practice approaches to implementation, inspiring teams and achieving amazing business outcomes.

2:30pm – 4pm. Mobile Resource Management (MRM) University
Monarch Ballroom

Spend an afternoon learning about people who are using MRM solutions to solve some of today's toughest challenges. Take a deep dive with our product managers into these practical and strategic product sessions.

  • Golden KPIs: How to identify, measure and drive value.
  • Built-in technologies: The advantages and trade-offs of OEM solutions.
  • The shrinkage of time: Service windows are getting smaller and smaller.
  • Savings in safety: Getting your most valuable assets home safely every day without breaking the bank.

Watch highlights from 2016
“I was hoping (and I have achieved this) to learn as much as I possibly can and develop a roadmap for future implementations within our organization. ” – Erik Parker, Michels Corporation
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Day 1, 12pm – 7pm

Pacific Ballroom Promenade
Registration Open
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Day 1, 2:30pm – 4:30pm

Pacific Lawn
Exhibit Hall: Transformation Tent Open
Grab your registration badge and take a walk through the Transformation Tent. Check out the Lightning Talks, demo new technologies and visit with our partners.

Lighting Talks:
  • Ahead of the game: Anticipating the needs of your customers today and tomorrow
  • In sight and top of mind: Staying competitive in a digital world
  • Exceeding expectations: Tips and tricks to survive and thrive in the world of goods and services delivery
  • Power to the people: Enabling and empowering an independent and productive workforce
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Day 1, 5:30pm – 8:30pm

Grand Lawn
Beach Bungalow Networking Event
Begin your Latitude experience with breathtaking views of the Pacific Ocean from the resort's Grand Lawn. Connect with friends and make new ones while enjoying the very best of West Coast fresh faire and mixology, plus live local music and entertainment
Music by Tom Solis Duet and the Venice Band
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Day 2, 7am – 5pm

Pacific Ballroom Promenade
Registration Open
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Day 2, 7:30am – 8:30am

Pacific Lawn - Transformation Tent
Executive Connections Breakfast
Start your morning off right catching up with industry leaders and new friends over the most important meal of the day

Lightning Talk: Ahead of the game: Anticipating the needs of your customers today and tomorrow
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Day 2, 8:30am – 8:35am

Pacific Ballroom
Latitude Kickoff
As an economist, former stockbroker and TV host, Mark Jeffries will set the stage for Latitude 2017 with perspectives on the role of connectivity, optimization and automation in the modern mobile enterprise.
Mark Jeffries, Emcee and Host
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Day 2, 8:35am – 8:55am

Setting the Stage: Latitude
Andrés Irlando, CEO, Verizon Telematics
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Day 2, 8:55am – 9:30am

Pacific Ballroom
Think the Unthinkable: Disrupting the Status Quo
Massive technology-fueled dislocations are occurring in transportation, distribution, financial services, insurance, healthcare and every other sector of culture and commerce. Gain valuable insights into these trends and understand the implications on personal, professional and organizational levels. Get the essential tools and insight you need to proactively embrace the future.
Chunka Mui, author of four books on innovation, including a New York Times business best seller
Managing Director, Devil’s Advocate Group
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Day 2, 9:30am – 10am

Pacific Ballroom
Fireside Chat: Improved Customer Service Through Sales Force Optimization
Craig Stevenson, Manager Retail Development, The Hershey Company
Thomas C. Smuda, Vice President North American Retail, The Hershey Company
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Day 2, 10am – 10:30am

Pacific Ballroom
Future-Proofing Your Business and Deriving Value from Connectivity, Optimization and Automation
Jason Koch, Senior Vice President, Verizon Telematics
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Day 2, 10:30am – 11:15am

Mid-morning Coffee Break
Recharge and network in the Transformation Tent.

Lightning Talk: In sight and top of mind: Staying competitive in a digital world
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Day 2, 11:15am – 12pm

Pacific Ballroom
Panel Discussion: Defining the Future of Operational Efficiency
A gathering of industry thought leaders and trail blazers who are utilizing technology to transform the way they do business
Panelists:

Kevin Tovar, Manager Fleet Planning and Strategy, Southern California Edison
Brian Goldhardt, Vice President of Sales, Flex Fleet Rental
Derek Piwonka, Division Manager, Equipment, Balfour Beatty
Gerry Burdo, Chief Executive Officer, Northeastern Home Delivery
Moderator: Susan Heystee, Senior Vice President, Verizon Telematics
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Day 2, 12pm – 1:30pm

Grand Lawn
Lunch with Special Guest Speaker Mick Ebeling, Founder and CEO, Not Impossible Labs
Mike is the two-time winner of the SXSW Innovation Award, and author of Not Impossible: The Art and Joy of Doing What Couldn't Be Done. Mick inspires audiences with emotional stories of using technology to assist ALS patients, Sudanese amputees and more. He flips our current and somewhat complacent status-quo on its head, begging the question: 'What if nothing is impossible?'
Mick Ebeling, Founder and CEO, Not Impossible Labs
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Day 2, 1:30pm – 2:30pm

Pacific Lawn
Networking and Dessert in the Transformation Tent
Lightning Talk: Exceeding expectations: Tips and tricks to survive and thrive in the home delivery of goods and services
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Day 2, 2:30pm – 2:50pm

Pacific Ballroom
Transforming Public Service Through the Power of Technology
Robert Beidler, Undersheriff, Snohomish County Sheriff's Department
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Day 2, 2:50pm – 3:30pm

Pacific Ballroom
Panel Discussion: Enabling Exponential Value in Your Ecosystem
Panelists:
Jason Lee, head of security, Verizon Telematics
Mariah Scott, Co-President, Skyward, a Verizon company
TJ Vitolo, Director of Product Management for AR/VR, Verizon Telematics
Ohad Zeira, Director of Consumer IoT, Connected Home, Verizon Telematics
Moderator: Jay Jaffin, CMO, Verizon Telematics
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Day 2, 3:30pm – 4:30pm

Pacific Ballroom
Rubber Meets the Road
A jam-packed, fast-paced series of customer-led, interactive sessions focused on best practices and practical applications.
Introduction: Kelly Frey, Vice President, Product Marketing, Verizon Telematics

The Business of Giving Back
Carol Waller, Transportation Logistics Manager, Goodwill Industries

Creating a Culture of Safety and Excellence
Brendan Kissane, Chief Development Officer, RoadSafe Traffic Systems
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Day 2, 6pm – 9pm

Grand Lawn
West Coast Urban Cirque
Experience the very best that Southern California has to offer. The very freshest local ingredients come together to create exquisite artisan dishes and delights, with live music and cirque entertainment.
Music by Andrew Bloom and the Late Night Band
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Day 3, 7:30am – 8:30am

Pacific Ballroom Promenade
Registration Open
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Day 3, 7:30am – 8:30am

Pacific Lawn - Transformation Tent
Executive Connections Breakfast
Start your morning off right catching up with industry leaders and new friends over the most important meal of the day

Lightning Talk: Power to the people: Enabling and empowering an independent and productive workforce
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Day 3, 8:30am – 9am

Pacific Ballroom
The Art of Business Influence
Communication expert, Mark Jeffries’ message is a simple, yet vital one – communication excellence leads to increased connections, trust & success. Mark presents a ‘toolbox’ packed with instantly usable techniques, ideas and methods designed to give you a smart, proven, communication-based approach to the challenges and opportunities you face every day.
Mark Jeffries, Economist, former stockbroker and TV host
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Day 3, 9:10am – 9:30am

Pacific Ballroom
Fireside Chat: Surviving and Thriving
A Gulf Coast Business Recovers in the Wake of Hurricanes Harvey and Irma
Alan Falik, President, Poolsure
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Day 3, 9:30am – 10:30am

Pacific Ballroom
Panel Discussion: Exceeding Customer Expectations at Every Turn
Panelists:
Peter Mitchell, Chief Technology Officer, Verizon Telematics
Heather Clark, Director of Customer Success, Verizon Telematics
Shane Scoville, Vice President of Sales, Verizon Telematics
Moderator: Mark Jeffries
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Day 3, 10:30am – 11am

Mid-morning Coffee Break
Recharge and network in the Transformation Tent.

Lightning Talk: Ahead of the game: Anticipating the needs of your customers today and tomorrow
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Day 3, 11am – 11:45am

Pacific Ballroom
Panel Discussion: Operational Efficiency through API Connections
Panelists:
Lisa Garner, Senior Director Service Planning, TruGreen
Lowell Brown, Director, Operations Compliance Support, ONEOK
Zach Waltee, National Routing and Logistics, PUGS
Kurt Hasson, Vice President IT, Hy-Vee
Moderator: Shane Scoville, Vice President of Sales, Verizon Telematics
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Day 3, 11:45am – 1:15pm

Grand Lawn
Lunch Overlooking the Ocean with the Legendary Joe Theismann
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Day 3, 1:15pm – 2pm

Pacific Lawn - Transformation Tent
Join Joe Theismann in the Transformation Tent for a photo
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Day 3, 2pm – 2:30pm

Pacific Lawn
Drone Demonstration
Taking to the Skies – come see how commercial drones have the capability to transform the modern mobile enterprise.
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Day 3, 2pm – 4:45pm

Telogis ROI University
Attend 4 sessions of your choice (30 mins each)


IOT – the network of Big Data

We all know that information helps drive revenue. The more you know the more you can earn. The speed at which you obtain the information can be critical.

Listen as we uncover how the IoT (Internet of Things) and Big Data can work together to help businesses grow and be successful.

We'll also discuss some specific applications that can improve the flow of data in your business, increasing efficiency and automation in a number of ways including:

  • Using sensors (such as temperature, door open, engine diagnostics etc.) to create automatic workflows.
  • Automate vehicle servicing by sending maintenance alerts direct to your provider.
  • Building customer web portals to improve self-sufficiency, including automated bookings.
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Day 3, 2pm – 4:45pm

Telogis ROI University
Attend 4 sessions of your choice (30 mins each)

Driving Efficiency while Reducing Operational Expenses

Even small leaks can bring unnecessary exposure to your business. From vehicle health to unmonitored driver behavior, leaks can be hard to detect if you don’t know where to look. By using a virtual set of tools, there are effective ways to proactively manage variable costs and reduce overall expenditure, which encourages growth and adds to the bottom line.

Join us for this informational session and learn how to spot leaks and drive efficiency by:

  • Reducing overall fuel usage
  • Reducing unnecessary idling
  • Reducing speeding incidents
  • Reducing unnecessary miles driven
  • Reducing downtime and maintenance expenses
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Day 3, 2pm – 4:45pm

Telogis ROI University
Attend 4 sessions of your choice (30 mins each)

Increasing Productivity for Exponential Growth

Productivity doesn’t happen by accident. It’s a blend of thoughtful analysis, intricate planning, and streamlined execution. The results can help propel any business to success. Using technology can unlock new levels of productivity throughout a fleet a well as with mobile workers, raising the bar to new standard of productivity throughout an industry.

Join us for an informational session and learn how to increase productivity and reach exponential growth by:

  • Increasing work completed per labor hour
  • Increasing work completed per vehicle mile
  • Reduce time required to find and complete paperless forms
  • Increase vehicle utilization
  • Provide mobile workers with commercial navigation
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Day 3, 2pm – 4:45pm

Telogis ROI University
Attend 4 sessions of your choice (30 mins each)

Great Expectations: How to Improve Customer Satisfaction and Revenue

Today's customer is changing the world of customer service. They are using more channels of communication, making informed decisions and have high expectations. For today’s mobile business, these expectations for great service can make or break a company. It can be the one thing that makes you the obvious choice for potential customers.

Join us for this informative session and learn how to improve customer satisfaction and revenue by:

  • Increasing on-time arrivals
  • Offering appointments to provide flexibility to the customer
  • Providing field workers with electronic forms
  • Increasing the efficiency of route planning given complex constraints
  • Streamlining service experience by automating workflows
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Day 3, 2pm – 4:45pm

Telogis ROI University
Attend 4 sessions of your choice (30 mins each)

Getting More Proactive to Improve Safety & Reduce Compliance Risk

While risk is unavoidable with a mobile business, minimizing your exposure and protecting people and assets is critical. Too often you are reacting to the latest accident or compliance violation instead of proactively taking all the steps needed to avoid the accident or violation in the first place. From observable vehicle defects to speeding incidents to inaccurate hours of service (HOS) logs, there are some effective ways to get more proactive with safety and compliance before it is too late.

Join us for this informative session on how to reduce risk and improve safety and compliance at every touch point by:

  • Reducing unsafe driving behaviors like speeding
  • Providing drivers with a electronic driver vehicle inspection report (DVIR)
  • Recording HOS logs electronically
  • Providing field workers with commercial navigation especially during the critical “last mile”
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Day 3, 6pm – 6:30pm

Shuttle buses load for evening event in Laguna Beach, California
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Day 3, 6:30pm – 9:30pm

Buses will pick you up outside the hotel starting at 6pm
Rock-n-Roll Tribute at Mozambique
Celebrate beach style living with an authentic Laguna Beach experience: rooftop lounge, beach town lights, live music, dinner and a secondary late-night course. Join us for a truly unforgettable evening!
Music by Tijuana Dogs